Free Airport Transfer (for stays over 7 nights)* from HER airport
(Valid for reservations booked via our website)

Hotel Directory

Dear Guests, 

We are delighted to welcome you at the Gouves Bay Hotel. 

The management team and staff are delighted to be at your service  and we hope to make your stay on Crete, pleasant and memorable. 

To ensure that you enjoy our all-inclusive arrangements please note  the following points.  

 What’s included: 

“Malena” Restaurant

  • Lavish Breakfast, lunch, dinner & children buffet in the “Malena” buffet Restaurant. 

The extensive buffet features on-the spot show cooking, salads  bar, pastas, pizzas and the divine sweets corner. 

Our chefs offer you a rotating variety of Themed Nights such as  Greek, Italian, & Chinese night, to ensure that you try something  different every day. 

  • Full range of hot and cold beverages such as Coffee, tea, soft  drinks and juices, beer, white and red wine, are offered during  your meal 
  • A variety of Local ice cream is offered during lunch & diner time ∙ “Malena” Restaurant operation hours: 

Breakfast on Buffet Style 07:30 – 10:00hrs 

Late Breakfast 10:00 – 11:00hrs 

Lunch on Buffet Style 12:30 – 14:30hrs 

Dinner on Buffet Style 19:00 – 21:30hrs 

  • Early Breakfast, Cold Plates, Lunch Basket offered per request 

 What’s included: 

“Splash” Pool Bar

  • A variety of Cold tasty snacks – buffet style is served at the  “Splash” Pool Bar between 11:30-12:30 & 16:30-18.00hrs 
  • A variety of Local ice cream is served to children under 18  between 17:00-18:00hrs 
  • An extend range of local alcoholic and non-alcoholic  beverages, hot and cold drinks and several Cocktails are  available 

“Splash Pool Bar operation hours 11:00 – 23:00hrs

 What’s included: 

Front Office - Reception

  • 24hrs Open Reception 
  • Express Check out Service 
  • Groom / Pageboy  
  • Luggage Transfer Service 
  • Central Safe Box available at Reception ∙ Left luggage area at reception 
  • Weighing scale availability for your luggage ∙ Courtesy room 
  • Free parking on the grounds 
  • Free Wi-Fi in all public areas 

 What’s included: 

Rooms - Housekeeping

  • Daily housekeeping service 
  • Bath towels changed every day and upon request ∙ Linen changed every two days 
  • Amenities replacement every three days 
  • Extend Amenities kit upon request 
  • Different kind of pillows (hypoallergenic) or extra ones are  available upon request 
  • Turndown service 
  • Mini Fridge 

 What’s included: 

Front Office - Reception

  • Modern call center with room connectivity ∙ Wake up Call 
  • Satellite TV (20 Radio and 37 TV channels) 


  • Chess, Backgammon & Card Games ∙ Children Playground 
  • Ping Pong Table 

 What’s included: 

Rooms – Housekeeping

  • Kettle and materials for Coffee / Tea ∙ Iron and ironing board availability ∙ Daily cleaning service for all public area 


  • Volley Court 
  • Mini Football Court 
  • Gym 
  • Day & Night Animation program 

 What’s included: 

Systems Certifications

Gouves Bay have been certified for the implementation of the  following “systems” in all the departments: 

  • HACCP (Hazard Analysis & Critical Control Points) CODEX  Alimentarius 
  • ISO 22000 (Food Safety management) 

 What’s included: 

Systems Certifications

Gouves Bay have been certified for the implementation of the  following “systems” in all the departments: 

  • ISO 14001 (Environmental management) 
  • ISO 9001 (Quality management)

 Extra Services: 

  • Early Check in 
  • Day Use 
  • 24 Hours Room Service 
  • Luggage Transfer Service 
  • Transfer from / to airport and any destination on Crete ∙ Room Safety Deposit box 
  • Laundry & Ironing Services 
  • Roofed Parking 
  • Shared Desktop computers with all additional peripherals 

 Extra Services: 

  • Additional Food options by cooperating restaurant ∙ Pool Billiard  
  • Spa (with sauna, massage and several different treatments) ∙ Souvenir, Mini Market & Jewelry Corner 
  • Excursions booking 
  • Car and Motorbike rental 
  • Private tours to all sights and cities on the island

 Terms of Use / All-Inclusive Policies:   

1. Wristbands: 

Please wear your wristband at all times so that you receive the all inclusive benefits & services. 

Without the wristband, please note that our staff will not be able to  offer you the services you are entitled to and have the right to not  serve you. 

2. Non-residents: 

  • Offering food and drinks to non-resident guests is strictly prohibited 
  • Non-residents are welcome on the hotel premises upon  purchase of a Day-Pass which is available at reception. 

 Terms of Use / All-Inclusive Policies:   

3. Beverage: 

  • To avoid unnecessary waste, please order no more than 2 drinks  per person at a time 
  • For your personal safety, no glasses are allowed around the pool  in the garden areas and in the guest rooms. Please only use the  plastic cups available at the Splash pool bars. 
  • The All-Inclusive package is valid until 23:00hrs. After 23:00hrs all  drinks will be charged according to the prices listed on the menu. 
  • If you wish to order any drinks which are not included in the All Inclusive package, (i.e. imported-branded drinks) normal menu  prices will apply. 
  • Our staff are strictly instructed not to serve alcohol to guests under  certain conditions, which are specified below:

Terms of Use / All-Inclusive Policies:

4. Food Consumption: 

All meals and snacks must be consumed only in the designated  food outlets. Take-away is not allowed for hygiene reasons. 

* Please not that for your utmost comfort and safety, we kindly request that you inform us of any allergies or dietary restrictions before your arrival. This will enable us to personalize your experience and ensure a delightful and worry-free stay at our hotel.

5. Packed Lunches and Take Away: 

For health & safety reasons, packed lunches and take-away meals  are strictly prohibited. 

6. Dress Code: 

Please note that In the interest of your health and safety, is NOT  allowed to enter the Restaurant barefooted or/and in wet clothes 

For more information, such as opening hours, Restaurant and Bars  description please check your room directory. 

Alternatively, you can contact reception or our Hotel Management  team. 

Terms of Use / All-Inclusive Policies:

- If an All-Inclusive guest is seen abusing alcohol* 

- If children under 18 years of age are seen drinking alcoholic  beverages 

- If an all-Inclusive guest is not wearing his/her wristband - If an all-Inclusive guest offers food or beverages to a non all - inclusive guest 

*Please note that the Hotel Management is obliged to abide by  Greece regulations according to which the Management reserves  the right to refuse the provision of services to intoxicated guests. 

NOTE : Please be advised that the management of the hotel  reserves the right to change any information provided in this leaflet,  without any prior notice.